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In order to
translate our promise into fact, we have |
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defined a "Service Level Agreement (SLA)" which
is a set of written rules inside the company organization shaped
to standardize the problem solving processes, and establish
escalations. It also states limits the time-response allowed
time, in order to optimize our customer support and absolve
critical missions. Ask for a copy of our SLA to your broker
before to open your account. |
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FastBrokers FX.com
does not charge commissions |
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on Forex transactions. The actual cost of trading is built into
the bid/offer spread you see and there are no hidden additional
costs to you. There are no charges to open an account and we are
proud to adopt a no-hidden-fees policy. |
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Because we care.
We believe that in order to make a difference in the
industry business, a brokerage company is not required
only to offer fast and reliable platforms, but professional
support services offered by highly qualified and
motivated professionals willing to assist and help and
backed from the best technology available. As we
undertandand how important it is for you to receive an
adequate support in terms of quality and time-response, when
your personal capitals are involved, we have took action
developing a portfolio of added valued services.
Trading is an industry where "seconds" matters; this
is the reason why developing support plans and excel in
customer services is our must. At Fastbrokers we also
believe that additional services should not translate
into |
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[www.fastbrokers.net] |
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increase in the final costs to our customers. Browse the support categories listed below to see
the available portfolio of value-added service provided to our users
for free, and give us a try to see the difference. |
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Accounts Management
All customers and registered users, receive an E-mail with an activation
code (username and Password) to login into the support portal. If you
have requested a demo from us or you have registered for any of our
services, check your e-mail for login information.
[more]
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Support Ticketing System Place E-Help
requests based on
categories, and receive
direct, interactive support. The system is fully automated
and scalable, allowing every
customer to receive response
to general problems in an
adequate amount of
time.
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Live Assistance Services
Our Live
chat systems help traders to
communicate in a real live
environment with our
customer representatives. To
chat live with us press the
icon on the top right
corner of every page of our
sites. Live
support includes a
desktop sharing feature
to assist you more
efficiently.
[more]
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Advanced
Trainers
Need a personal assistant? Our Brokers and technicians are here to help.
Schedule a live 1 to 1 session. Whatever you want us to show our
platform functions, or you need basics assistance you can register to
receive the finest support delivered at your earliest convenience.
[more]
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