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In order to translate our promise into fact, we have

defined  a "Service Level Agreement (SLA)" which is a set of written rules inside the company organization shaped to standardize the problem solving processes, and establish escalations. It also states limits the time-response allowed time, in order to optimize our customer support and absolve critical missions. Ask for a copy of our SLA to your broker before to open your account.

FastBrokers FX.com does not charge commissions

on Forex transactions. The actual cost of trading is built into the bid/offer spread you see and there are no hidden additional costs to you. There are no charges to open an account and we are proud to adopt a no-hidden-fees policy.

 

 

Because we care.
We believe that in order to make a difference in the industry business, a brokerage company is not  required only to offer fast and reliable platforms, but professional support services offered by highly  qualified and motivated professionals willing to assist and help and backed from the best technology available. As we undertandand how important it is for you to receive an adequate support in terms of quality and time-response, when your personal capitals are involved, we have took action developing a portfolio of added valued services.

 

Trading is an industry where "seconds" matters; this is the reason why developing support plans and excel in customer services is our must. At Fastbrokers we also believe that additional services should not translate  into

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increase in the final costs to our customers. Browse the support categories listed below to see the available portfolio of value-added service provided to our users for free, and give us a try to see the difference.

 

 

Accounts  Management

All customers and registered users, receive an E-mail with an activation code (username and Password) to login into the support portal. If you have requested a demo from us or you have registered for any of our services, check your e-mail for login information.

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Support Ticketing System

Place E-Help requests based on categories, and receive direct, interactive support. The system is fully automated and scalable, allowing every customer to receive response to general problems in an adequate amount of time.

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Live Assistance Services

Our Live chat systems help traders to communicate in a real live environment with  our customer representatives. To chat live with us press the icon on the top right corner of every page of our sites. Live support includes a  desktop sharing feature to assist you more efficiently.

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Advanced Trainers

Need a personal assistant? Our Brokers and technicians are here to help. Schedule a live 1 to 1 session. Whatever you want us to show our platform functions, or you need basics assistance you can register to receive the finest support delivered at your earliest convenience.

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Trademark Notice - Legal Notice - Risk Disclosure - Careers - Privacy Policy - Contacts

 
 

FastBrokers.com is a division of  Fast Trading Services LLC,  a member of the NFA - National Futures Association - (ID:0342002) and a registered Independent Introducing Broker with the CFTC - Commodity Futures Trading Commission.

 
 

Risk Disclosure: There is a substantial risk of loss in trading futures and foreign exchange. Please carefully review all risk disclosure documents before opening an account as these financial instruments are not appropriate for all investors.

 
 

Copyright 2004-2006 Fast Trading Services, LLC - All Rights Reserved.