The SLA (Services Level agreement ) is an handbook which contains pre-set rules to for use inside a company organization. The objective of the SLA is to establish a minimal level of services and problem escalations. It helps define the relationship between the customer and FastBrokers.com. It is the cornerstone of how the our company sets and maintains commitments to the service consumer. Our SLA addresses the following points:

A good SLA is important because it sets boundaries and expectations for the the customer. Generally, clearly defined promises reduce the chances of disappointing a customer. These promises also help to stay focused on customer requirements and assure that the internal processes follow the right direction.